Company Logo drawing of the tour guide talking to customer
Character London Walks
....every step's an adventure

Some Frequently Asked Questions

Q. What if it rains?
It never rains in London....oh ok, maybe sometimes! However, it's rare that our walks would be cancelled due to the weather, unless there are some extreme conditions. Our advice would be to check the weather forecast beforehand and come prepared with suitable clothing , footwear and maybe an umbrella!.
Q. How many people are in the group ?
A. We keep our group sizes to a maximum of 20, so you will always be close to the guide and be able to hear all their words of it offers you excellent value for money.
Q. Do I need to pre book ?
A. In order to be able to manage our numbers for the walks, we do ask that you register via our secure online booking systems at Eventbrite. This will guarantee your place on the walk and you will receive confirmation of all the details via email, including where to meet etc. If you are able to pay online when you book then you do receive a discount on the price. You can still attend on the day, without paying in advance, but you will need to register via Eventrbite please...just so we know to expect you and we can send you the information.
Q. Do you offer refunds?
A. Plans can change...we totally understand that...and if yours do then you just need to contact us at least 24 hours before your scheduled walk and we can offer a refund, minus a small admin fee, or we can transfer your booking to an alternative walk.
Q. Do you ever have to cancel walks?
A. Very rarely, we can think of only two reasons why....extreme weather conditions or major problems with the transport system. If we do have to cancel we will contact you via email or telephone to let you know and we can then either offer you a refund or transfer your booking to an alternative date.
Q. Do you offer the walks in languages other than English?
A. They're a smart bunch our guides and you'll be amazed by their knowledge of London, however all walks are conducted in English. If you don't understand something that they've said though...don't be shy...please ask them to repeat or explain
Q. How will I know where to meet and how will I recognise the guide.?
A. Not only are our guides smart, see above, they're also rather good looking, well in our opinion anyway. However, if you don't recognise our guides from their good looks, they will also be holding a sign with 'Character London Walks' on and they will also have photo id.
Q. How long do the walks last?
A. Most of our walks are between 1 1/2 - 2 hours and the details can be seen on the Eventbrite page as well as our Prices & Booking page.
Q. Can I ask questions during the walk?
A. Yes please! The guides love sharing their wisdom and love being quizzed...try and ask them a question you don't think they'll know the answer'll be surprised....